1. Definitions
In these Terms, unless the context requires otherwise:
- “Business” means a company, sole trader, partnership, or other organisation that uses Kaldra to manage appointments, clients, staff, services, or related operations.
- “Business user” means an individual who accesses the Service on behalf of a Business (for example an owner, administrator, or staff member).
- “Client” means an individual (or entity) that requests, books, or pays for appointments or services from a Business through a public booking page or other Kaldra-powered interface.
- “Content” means text, images, logos, data, and other materials submitted to or displayed through the Service.
- “Workspace” means the logical environment in the Service associated with a Business (including its data, settings, booking page, and team access).
2. Eligibility & registration
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account or enter into paid features. By registering, you represent that the information you provide is accurate and that you will keep it updated.
We may refuse registration, close accounts, or limit access where we reasonably believe there is fraud, risk to other users, or a breach of law or these Terms.
3. Accounts, credentials & security
You are responsible for all activity under your account and for maintaining the confidentiality of passwords, devices, and authentication factors. You must notify us promptly if you suspect unauthorised access.
You may not share login credentials in a way that circumvents role-based access (for example allowing non-staff to use a staff account). Business users are responsible for inviting and removing team members appropriately.
4. Description of the Service
Kaldra provides cloud-based software for scheduling, customer records, staff and service catalogues, subscription management for Kaldra plans, notification queueing (such as email or WhatsApp channels where available), reporting features, and public booking pages identified by Business-specific links or slugs. Features may differ by plan, configuration, or region.
The Service may be updated, modified, or discontinued in whole or in part. We do not guarantee that any particular feature will remain available forever. Where reasonably practicable, we will try to give advance notice of material deprecations that affect paying customers.
Relationship with Businesses
When a Client books or pays a Business through Kaldra, the contract for the underlying goods or services (the appointment itself) is between the Client and that Business, not Kaldra, unless we explicitly state otherwise in a separate agreement. Kaldra is a technology provider and, except for Kaldra’s own subscription fees, is generally not the seller of the Business’s services.
5. User roles & permissions
The Service may support role types including, without limitation:
- Business owner: typically full control over the Workspace, billing for Kaldra plans, and critical settings.
- Staff: operational access as permitted by the Business (for example managing appointments or clients).
- Client: use of public booking or account features offered to end customers.
- Admin (platform): internal or privileged access for operating Kaldra itself, subject to separate policies.
Permissions are enforced by the Service and by database rules where applicable. Businesses remain responsible for how they configure access and for acts or omissions of their personnel.
6. Business user obligations
Each Business and its Business users agree that they will:
- Comply with all laws applicable to their industry, advertising, consumer rights, data protection, and tax obligations;
- Provide accurate information on booking pages (including services, prices, duration, staff availability, and contact details);
- Honour or clearly communicate their own policies on confirmation, cancellation, rescheduling, refunds, and no-shows before Clients pay or book where required by law;
- Obtain valid consent and lawful bases where they collect personal data from Clients, and provide any required privacy notices;
- Not use the Service to offer illegal services, deceive Clients, or process unlawful transactions;
- Maintain the security of Workspace access and promptly revoke access for former employees or contractors;
- Pay Kaldra subscription or platform fees when due according to the plan and checkout flow presented in the dashboard.
Businesses are solely responsible for their relationship with Clients, the performance of services, workplace safety, professional licensing (if any), and insurance.
7. Client & visitor obligations
Clients and visitors to public booking pages agree that they will:
- Provide truthful identity and contact information;
- Use booking and payment features only for legitimate requests;
- Comply with reasonable instructions from the Business regarding attendance, preparation, or rescheduling;
- Not misuse or attack the Service, attempt to access other users’ data, or interfere with availability.
8. Bookings, appointments & availability
Availability, slot logic, holidays, and business hours are configured by each Business. A submitted request may be pending until confirmed by the Business unless the Business has configured the Service otherwise.
Kaldra does not guarantee that a requested slot will remain free until confirmation. Where the Service performs conflict checks, they rely on information stored in the system at the time of submission; concurrent bookings or offline changes may still require manual resolution by the Business.
Clients are responsible for arriving on time and for any fees or consequences described in the Business’s policies. Businesses are responsible for managing their calendar truthfully.
9. Kaldra plans, trials & subscription fees
Access to certain features may require an active Kaldra subscription plan (for example monthly or yearly plans as offered in the product). Plan names, limits, and entitlements may change; current details are shown at checkout or in-product.
Trials
If we offer a trial, it converts to a paid plan or reverts according to the terms shown at signup unless you cancel or downgrade as permitted before the trial ends. We may require a valid payment method to start a trial where stated.
Billing & renewal
Subscription charges for Kaldra are processed through our payment partner (for example Paystack) using the keys and flow configured for the site. By subscribing, you authorise us (and our payment partner) to charge the applicable fees on a recurring basis until you cancel in accordance with product controls and these Terms.
Failed payments & downgrades
If a renewal payment fails, we may suspend or downgrade features after notice where practicable. You remain liable for amounts already due.
No refunds unless stated
Unless mandatory law or an explicit written offer from us says otherwise, Kaldra subscription fees are non-refundable once the paid period has started. If you believe a charge is erroneous, contact support with transaction details.
10. Client payments (Paystack & booking checkout)
Where a Business requires payment in connection with a booking, checkout may be provided via Paystack or another payment processor. The merchant of record for that Client transaction is typically the Business (or as disclosed at checkout), not Kaldra, except where Kaldra explicitly collects a fee as a separate line item.
By authorising a charge, the Client confirms that:
- They are authorised to use the payment method;
- The amount and currency (for example Nigerian Naira) are correct to the best of their knowledge;
- They understand who will receive the funds and that Kaldra’s role is technical facilitation unless stated otherwise.
Payment card and bank data are processed by the payment provider under its terms and PCI standards. Kaldra does not store full payment card numbers on its own infrastructure as part of standard Paystack inline checkout.
Where the Service records that the Client accepted these Terms (or a linked policy) at checkout, that timestamp may be stored with the payment or appointment record for compliance and dispute handling.
Verification. You acknowledge that payment success messages in the browser are not a substitute for server-side verification. Businesses should verify transactions using Paystack dashboards or secure server-side verification for production use. Kaldra may record payments based on client-side callbacks where implemented; this is a convenience feature and may be enhanced or replaced.
11. Taxes
Businesses are responsible for determining, collecting, and remitting any taxes (such as VAT) applicable to their sales. Kaldra’s fees may be quoted exclusive or inclusive of taxes as shown at checkout. If we are required to withhold or charge taxes on our own fees, we will do so as required by law.
12. Cancellations, refunds & payment disputes
Between Client and Business
Refund eligibility, cancellation windows, rebooking, and chargeback responses for Client payments are primarily the responsibility of the Business, subject to applicable consumer protection law. Clients should contact the Business first using contact details on the booking page or confirmation.
Chargebacks
If a Client initiates a chargeback, the Business may contest it through Paystack or its bank according to network rules. Kaldra is not a party to that dispute but may provide limited technical records where lawfully required.
Failed booking after successful payment
If a payment succeeds but the system cannot complete a booking (for example due to a validation error or slot conflict), the Client and Business must cooperate to resolve the matter (refund, alternate slot, or manual booking). Kaldra is not obliged to provide credit or refunds for Business–Client disputes except as required by law.
13. Acceptable use policy
You must not, and must not permit others to:
- Violate any applicable law, including fraud, money laundering, harassment, discrimination, or child safety laws;
- Infringe intellectual property, privacy, or publicity rights of others;
- Distribute malware, conduct denial-of-service attacks, or probe or bypass security;
- Scrape, mine, or bulk-export data from the Service without written permission (except your own exports where the UI allows);
- Use the Service to send spam or unlawful marketing in breach of anti-spam rules;
- Resell or white-label the Service without a written agreement;
- Use the Service in any way that could damage our reputation or overload infrastructure.
We may investigate suspected violations, remove Content, throttle access, suspend accounts, or cooperate with law enforcement where permitted.
14. Your content & licence to us
You retain ownership of Content you submit. You grant Kaldra a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, and transmit your Content solely to operate, secure, improve, and promote the Service (including backups and redundancy). You represent that you have the rights necessary to grant this licence.
Businesses are responsible for the legality of Content they upload (for example logos, marketing copy, and client notes). We may remove Content that violates these Terms or law, or that we reasonably believe is harmful.
15. Intellectual property rights
Except for your Content and third-party materials, Kaldra and its licensors own all rights in the Service, including software, branding, templates, and documentation. No rights are granted except the limited licence to use the Service in accordance with these Terms.
Feedback you provide may be used by us without obligation or compensation to you, except where law prohibits such use.
16. Third-party services
The Service integrates with or links to third parties (including Supabase for hosting and data, Paystack for payments, email or messaging providers, and analytics). Your use of those services may be subject to their separate terms. We are not responsible for third-party outages, pricing changes, or conduct, except as required by law.
17. Communications & notifications
You consent to receive operational emails and in-product notices about security, billing, and legal changes. Marketing messages, where sent, will include an opt-out where required by law.
Businesses that use notification features are responsible for the content of messages they send to Clients and for complying with consent and unsubscribe requirements.
18. Data, backups & security
We implement reasonable technical and organisational measures appropriate to the nature of the Service. However, no system is perfectly secure. You acknowledge the residual risk of unauthorised access, data loss, or delay.
Businesses should maintain their own backups or exports of critical business records where the product allows. We are not liable for loss of data caused by user error, third-party failure, or events outside our reasonable control.
19. Privacy
Personal data is processed in accordance with our privacy practices described on this site or in the application when a dedicated privacy policy is published. In general, we process account data, usage logs, booking data, and payment metadata as needed to run the Service. Businesses act as independent controllers for much of the Client data they collect; Kaldra may process such data on their instructions as a processor or under similar concepts under applicable law.
Cross-border transfers may occur where our infrastructure or subprocessors are located outside your country; we use appropriate safeguards where required.
20. Term, suspension & termination
These Terms apply from first use and continue until terminated. You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay fees when due, create risk or legal exposure, or if we wind down the Service.
Upon termination, your right to access the Service ceases. We may delete or retain data according to our retention policy and law. Provisions that by nature should survive (including liability limits, indemnity, governing law, and dispute terms) will survive.
21. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KALDRA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
We do not warrant that the Service will be uninterrupted, error-free, free of harmful components, or that defects will be corrected. We do not warrant the accuracy of Business-provided information on booking pages.
22. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL KALDRA OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KALDRA’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO KALDRA FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) THE EQUIVALENT OF FIFTY THOUSAND NAIRA (₦50,000) WHERE NO SUCH FEES WERE PAID IN THAT PERIOD.
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent still lawful. Nothing in these Terms excludes liability that cannot be excluded under mandatory law (including death or personal injury caused by gross negligence or wilful misconduct, where applicable).
23. Indemnity
To the maximum extent permitted by law, Business users agree to indemnify, defend, and hold harmless Kaldra and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) the Business’s services or Content; (b) the Business’s relationship with Clients; (c) breach of these Terms or applicable law by the Business or its personnel; or (d) disputes involving Client payments processed for that Business.
Kaldra may assume exclusive defence and control of any matter subject to indemnification, at your expense, and you agree to cooperate reasonably.
24. Dispute resolution
Before filing a claim, you agree to contact us and attempt to resolve the dispute informally in good faith. If the dispute is not resolved within thirty (30) days (or a longer period we agree in writing), either party may pursue remedies in the courts described in the Governing law section, subject to mandatory consumer rights.
To the extent class or collective actions are permitted in your jurisdiction, you agree that proceedings may proceed only on an individual basis unless we both agree otherwise in writing.
25. Force majeure
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, pandemics, infrastructure failure, or shortage of transportation, facilities, fuel, energy, labour, or materials.
26. General provisions
Entire agreement. These Terms (together with any policies referenced by link and any order or plan details presented at checkout) constitute the entire agreement between you and Kaldra regarding the Service and supersede prior understandings on the same subject.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or to an affiliate.
Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
No waiver. Failure to enforce a provision is not a waiver of our right to enforce it later.
Electronic records. You consent to use of electronic signatures and records, including clicking “I agree” or completing checkout, as legally binding.
Language. The English language version prevails if these Terms are translated.
27. Governing law & jurisdiction
These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles that would require application of another jurisdiction’s laws, except where mandatory consumer protection rules in your place of residence require otherwise.
Subject to those mandatory rules, you agree that the courts located in Nigeria shall have exclusive jurisdiction over disputes, unless we elect another competent forum permitted by law.
28. Notices & contact
Notices to you may be sent to the email address associated with your account or posted within the Service. Notices to Kaldra should be sent through the contact or support method published on the website or dashboard.
For booking-specific questions, refunds, or service quality, contact the Business you transacted with. For platform or billing questions about Kaldra itself, contact us through support channels.